Description de l'offre d'emploi
What you'll do
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Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters
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Provide superior customer service to our clients and stakeholders
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Investigate, evaluate and settle complex PD liability files along with some BI, Commercial General Liability Casualty and possibly some E&O, D&O and US claims with claimants or their representatives
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Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims.
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High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required
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Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
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Ensure file reserves are set on a timely and accurate basis, in line with company protocols
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Maintain control over expenses through proactive handling techniques
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Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;
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Provide instructions to vendors and TPA’s to adjust claims;
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Ensure vendors and TPA’s adhere to company policies and procedures;
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Clearly document and summarize file activity
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Understand and adhere to Aviva’s claim procedures and guidelines
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Ability to communicate and work well with other departments within Aviva
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Expert understanding of the claims experience while understanding the technical strategic direction for the claims file
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Look for new and incremental ways to improve things every day for the customer
What you'll bring
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7 + years previous claims experience;
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5 + years of Commercial Claims; with a strong knowledge of more complex Casualty PD liability claims
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Exposure to US claims/ E&O/ D&0 claims an asset
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Client interaction experience
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Technical competence in Commercial insurance
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Excellent verbal and written communication skills
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Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter
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Sound decision making and problem solving skills
What you'll get
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
- Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada