Description de l'offre d'emploi
Personal Lines Team Lead – Calgary
Are you an experienced personal lines professional looking for your next challenge? Do you thrive in a leadership role, mentoring a team of account managers while delivering exceptional client service? If so, we have an exciting opportunity for you!
We are partnering with one of Calgary’s fastest-growing brokerages, achieving over 35% growth last year. They provide customized, comprehensive insurance solutions to clients across multiple lines of business. Our client is looking for a Personal Lines Team Lead to manage a team of 3–4 account managers and contribute to the continued success of their dynamic team.
Key Responsibilities:
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Manage a book of personal lines business, focusing on retention, profitability, and growth
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Lead, coach, and support a team of account managers to ensure high-quality service and achievement of performance goals
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Act as a liaison between producers and the team, fostering effective communication and collaboration
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Handle complex or escalated client inquiries, providing solutions and advice
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Maintain and update client records and policies in EPIC or a similar broker management system
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Monitor and report on key metrics and personal lines market trends
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Stay current with industry best practices, regulations, and products
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Participate in training and development initiatives
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Deliver and analyze system reporting for leadership
Qualifications:
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Minimum 5 years’ personal lines insurance experience in a brokerage environment
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Valid Level 2 General Insurance License in Alberta
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Experience leading or mentoring account managers (formal title not required)
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Familiarity with EPIC or similar broker management systems
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Excellent verbal and written communication skills
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Strong customer service and problem-solving abilities
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Ability to work independently and collaboratively in a fast-paced environment
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Strong multitasking and prioritization skills
What We Offer:
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Competitive salary plus new business and renewal commissions
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Flexible, hybrid working model
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Supportive, collaborative team culture
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Comprehensive benefits package
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Generous vacation and personal time policy
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Challenging and rewarding career growth opportunities
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Vibrant work culture built on collaboration and excellence