Description de l'offre d'emploi
We are seeking a Team Manager for the Claims Adjustment Department. As Senior Director of Claims (Quebec), you will be the strategic and operational cornerstone of our Claims function across the province. You will have a significant impact on our profitability and the quality of the customer experience. Our client is a Canadian MGA with 70 years of experience, located in Montreal.
What we offer:
• Permanent position.
• A base salary starting at $150,000/year or more, negotiable based on experience.
• An annual bonus of up to 20% based on your performance and the company's performance.
• Work-life balance.
• 35-hour work week, flexible schedule, Monday to Friday
• Comprehensive benefits package fully paid by the employer (life insurance, prescription drugs, dental, salary, etc.) from day one
• Group RRSP with employer contribution up to 13.5%
• Family and Employee Assistance Program and virtual telemedicine + $5,000 annual mental health program
• 4 weeks of vacation per year or more depending on your experience. 3 floating holidays and the possibility of accumulating up to 21 additional days of vacation
• Hybrid work-from-home position with 2 days per week in the office. Computer equipment provided by the employer
• Social club, summer and Christmas parties, and various team activities
What you bring:
Building and leading a high-performing claims team, fostering a culture of accountability, engagement, and continuous improvement.
Optimize the management of complex claims by providing strategic advice and ensuring the rigorous application of technical standards.
Drive operational excellence through proactive oversight, strict cost management, and continuous process improvement.
Cultivate strategic partnerships with agencies and key stakeholders to increase customer loyalty and drive business growth.
Ensure regulatory compliance and adherence to internal policies through sound governance, regular audits, and rigorous quality controls.
Contribute to the company's strategic vision by acting as an expert advisor and a mobilizing leader for growth initiatives.
Supervise the claims team in managing complex cases and act as a resource person with the National Claims Department.
Represent the organization in cases that extend beyond local jurisdiction: participate in meetings, settlement conferences, trials, and pre-trial hearings.
Participate in the planning, budgeting, and reconciliation of claims operations for the Montreal region.
Who are you?
• Hold your AMF (Autorité des marchés financiers) certificate as a personal and commercial claims adjuster
• Have at least 10 years of experience as a claims adjuster
• Bilingual in French and English
• Minimum 3 years of management experience
• Excellent teamwork skills and a willingness to share knowledge.
DGA Careers is proud to have served the Canadian insurance industry for over 30 years, specializing in recruitment for major insurance companies, brokerage firms, and independent claims adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is ideally located to conduct national searches. Our unparalleled professional network in Canada allows us to connect with key decision-makers and potential candidates nationwide.
Interested candidates are asked to send their CV by email to Cynthia Vinette at cynthia